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This week’s podcast is with Dr Rod Farmer. Dr Rod leads customer experience and design in Asia-Pacific for McKinsey & Company and is a recognized thought leader in human-centered design, customer experience, and digital transformation.⁠

He’s also an expert in the psychology behind human decision making, and probably the smartest person I know.⁠

Get it where you get your podcasts or LISTEN HERE. Join the Facebook group to continue the conversation.